At Neighbour Care, we make all the effort in order to satisfy you with every order you place with us. It’s important to remember that there may be some of orders that we can’t put through and we have to cancel them at anyhow. The only time we would have to do this is when we have low quantities or limits for the purchase. Not to mention, sometimes we may be out of stock or there may be some issues with the credit and fraud department.

Our team of customer service representatives will always be there to help you if part of your order or even the whole thing has to be cancelled. If by chance your credit card is charged before you receive the order that is getting cancelled, please be reassured that you will get a full refund on your credit card.

Any unpaid orders will be thought of as cancelled. You must call or email our customer care department if you want to cancel any orders. When we receive notice that you would like to cancel, we will put that cancellation through and we will begin the refunding process. We won’t be able to cancel any orders that have already been shipped out by our company. We can ship out items within just 12 hours after you put your order through.

So, you will have to place your cancellation request within 12 hours after ordering the medicines. 

What Is The Guarantee Of Order Delivery?

In case, some of the parts of the order are missing or reaches your doorstep in a damaged condition, we guarantee to re-ship the order without any additional cost. To check the status of your order, you can log in to your user account and know the status of your order. 

We hope that your experience of buying medicines from our online pharmacy turns out to be great. In case of cancellation due ‘out of stock’ issue, do not worry. We will immediately notify you when the medicines will be available and then you can place your order. 

At any moment, if you feel doubts regarding your purchase, get in touch with us via phone [+1(657)222-0645] or email [support@neighbourcarepharmacy.com].